While I like the hair/makeup products there, the employees there the evening of 12/5/17 were not pleasant, and really any time im there they arent very friendly and are overly made up i had to hunt down a floor cust serv rep for a product ...didn't even bother checking on the item in the drawer below the display and just said "WE'RE OUT" ...didn't bother asking if she could accommodate in finding a store that had it or have it ordered pronto so i could get it, TERRIBLE cust serv!!The store is too crowded with products with very little room to walk around.
What make-up loving female/ male doesn't love this store? They have everything
Workers don't really seem to know much about make up .. it's like they hire anyone ! I've had a couple employees be extremely rude to me.
I love ultas make up and the variety they have .. but until they hire better employees I don't go there much.
There are staff there that are upbeat and friendly. However, after that experience I hesitate to ever ask for help.
More than not, the staff is unfriendly and tends to be rude. The first time visiting I tried to find help and all the staff was gathered in the front chatting. After asking for help, a store associate asked if anyone was going to help me (after an awkward pause), exasperatedly said "Fine, I'll do it..." until one of the staff finally said she'd help. That made me feel terribly awkward and unwelcome.
My first time in & I thought it was a very nice store. I did ask a question about a price of something, but she never did come back. She did come up to us & asked if we needed any help but just never came back? They weren't busy at all. It was pretty late actually, around 9pm. I do have to agree with previous reviews about the workers all being bunched up together in the front. I was kind of confused to who were actually working there & who were customers? And the workers were all really young that I could see & I just don't think I would ask for makeup help or what I really wanted was some really good anti aging products. I'm just not thinking she would be very helpful just by my personal opinion. I will go back though. Probably during the day though, so that I can see if things are maybe more professional & I swab possibly get some real assistance☺️
Ulta Beauty is a US Hair Care Studio based in Grove City, Ohio. Ulta Beauty is located at 1711 Stringtown Rd, Grove City, OH 43123, USA.
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