I finally spoke with someone and asked for their corporate # and was told they don't have corporate. I found the # myself & called and spoke with Candis Nash who said she could get things separated so everything but the microwave would be delivered now Dec 29th and that she would arrange a loaner stove and fridge for me.
I went in to get 3 pack of Rheem air filters 12x20, cause I did before 16x20 and no luck for a 3 pack 12x20's. I feel this is the perfect scenario for the meaning of insanity! Lol
Delivery was scheduled for Dec 21 and on Dec 20th they called to say the microwave wouldn't be in until Jan. No biggie - we really just needed the range. I took the day off missing $300 in pay. Around noon I hadn't heard anything about a delivery time so I called LG about the stove delivery time and was told it wouldn't be delivered until Jan 4th same with the Samsung fridge and both because while the items came in it was Home Depot's policy to only fulfil an order all at one time so it wouldn't be delivered.
Terrible experience. Our range died a month before Christmas. We ordered a new one, and a fridge, and were talked into a microwave. The stove we wanted was on back order until January so the salesperson convinced us to upgrade the range because we would definitely have it before Christmas.
I got the temporaries but was still so upset and everyone we spoke with (friends, co-workers, family) said we should have gone to Big Sandy's. We ended up looking and found a better deal and they had much better customer service and delivery times. We ordered from them and cancelled our Home Depot order.
However, because we have the loaners they won't refund the money from the orders until they have been returned. I get it and have no issue with it (although they should have explained up front how that worked). However, a week later I still haven't been able to get them to make arrangements to come get their stuff.
I called and spoke with Holly at Home Depot who said I would need to hold a moment and then blind transferred me to Mary in ordering's voicemail. I left a vm and then called back and tried to reach someone to explain how rude that was and customer service has called id so they kept blind transferring me to Mary's vm over and over again. I finally had to reach someone in flooring to be able to get a real person to get through. They said Mary would need to call me back.
I called and spoke with Holly again who would relay messages to Mary who still wouldn't speak with me. They delivered the temporaries but said Candis was wrong about being able to separate the orders.
I will never order appliances from Home Depot again. Their policies and their customer service is completely deplorable.
Holly ended up calling and leaving a vm because my phone locked up and I couldn't answer. She said to call Mary back and there wasn't anything that could be done short of cancelling the order and re-ordering everything seperately but while I would get my range at the end of Dec the microwave wouldn't be until Jan and then my fridge that had already come in would go to another customer and my delivery would be pushed back to Feb.
I've been at Home Depot many times. I was looking for a fire pit. An employ me saw me looking and immediately came to offer assistance. He was very attentive to what I needed.
An employee gave me instructions I knew to be wrong but she insisted I had to go to the service desk. When I did they just looked at my receipt and said I didn't need to come to them. Just show it to any cashier and I was free to load my wood.which I knew to be the case. Sad that as a customer I knew more than that employee. Other than that all other employees were quite nice and helpful
Went in to get paint and I had 2 of my kids with me and Eric explained how the paint was made and let them help put the lid back on the paint and blow dry the sample that they put on the top! Eric did an amazing job!!
I called back and again told I needed to speak with Mary. I too have caller ID and Mary has her own line. She called me back 3x that day but hung up on me every time I answered the phone because she was hoping for my voicemail.
The Home Depot is a US Hardware Store based in Grove City, Ohio. The Home Depot is located at 1680 Stringtown Rd, Grove City, OH 43123, USA.
Please contact with The Home Depot using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Home Depot opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.